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Subscription Terms & Conditions


Elderberry Blends Australia

Effective: July 2020

Welcome to our Subscription Service. By subscribing to our products, you agree to the terms below, which are designed to comply with the Australian Consumer Law (ACL).

1. About Our Subscription

Our subscription allows you to receive your favourite Elderberry Blends Australia products delivered on a regular schedule. You can choose your frequency and update or cancel at any time.

 

2. Pricing & Payments

 

  • Prices are in AUD and include GST where applicable.
  • Payment will be charged automatically at the start of each subscription cycle.
  • You can update your payment information via your customer portal.
  • Failed payments may result in your subscription being paused or cancelled.


3. Cancellations & Modifications

 

  • You may cancel your subscription at any time by logging into your account or contacting us at elderberryblendsaustralia@gmail.com
  • To avoid being charged for the next cycle, please cancel at least 24 hours before your next billing date.
  • No cancellation fees or lock-in contracts apply.
  • Once an order has been processed and shipped, we are unable to refund that cycle unless the product is faulty or incorrect.

 

4. Refunds & Returns

We comply with your rights under the Australian Consumer Law. You are entitled to:


 A replacement or refund for a major fault

A repair or replacement if the product fails to be of acceptable quality

 

We offer refunds for:

  • Damaged or faulty products
  • Incorrect or missing items

We do not offer refunds for change-of-mind purchases, unless required by law.

To request a return or refund, please contact us at elderberryblendsaustralia@gmail.com within 7 days of receiving your item.


5. Pausing or Skipping Deliveries


Need a break? You can pause or skip your next subscription delivery by accessing your account dashboard. If you need help, just email us.


 

 

6. Changes to Terms or Prices

 

We may update our terms, product prices, or delivery frequencies from time to time. Any changes will be posted here, and we will provide notice via email before your next charge if pricing changes.


 

 

7. Contact Us


For all questions or concerns about your subscription, email us at: elderberryblendsaustralia@gmail.com